Government Quality & Improvement Course

Give your teams the tools and techniques to propel your organization forward.


What is the GQI course?

Graduates of the course will be able to lead and manage process improvement projects in government.

This course is designed for “go-to” front-line staff, managers, and directors in government who want to improve their organizations. Graduates are practitioners in the methodology that will be able to lead and manage process improvement projects in government. Practitioners will be able to apply Lean tools and techniques which are enriched by Six Sigma and Theories of Constraint (TOC) methodologies.

This is a Socratic and dynamic course which encourages questions, discussion, and serendipitous learning.

Previous graduates have returned to their government organizations to lead improvement projects which have:

  • Increased program quality by decreasing the number of errors in outputs.
  • Decreased overall process time of projects by over 70%.
  • Decreased cost per unit.
  • Drastic reduction/elimination of rework.
  • Increased organizational focus.
  • Obtained a 25%+ cost, time & quality advantage for their organization.

Course creators, David Johnson and Alfredo Mycue, are practicing experts who have led many major successful improvement projects. They are a credentialed Lean Six Sigma Black Belt and Master Black Belt, as well as TOC Jonahs with Masters’ in Public Administration.

The methodologies

It is possible to achieve more with less effort in government.

Using the right process improvement methodologies can enable organizations to achieve the goal of providing services to their customers “better, faster, cheaper, & friendlier".

 This course’s approach to process improvement in government combines the very best aspects of Lean, Six Sigma, and the Theory of Constraints.  

By combining these methodologies practitioners can focus on all critical aspects of process improvement:

  • Letting empirical data drive decision-making.
  • Elevation of the primary process bottleneck.
  • Decreased cost per unit.
  • Elimination of waste.

The course’s combined curriculum and methodology ensures that improvement efforts reach their maximum potential.

Government Quality and Improvement (GQI) Course Curriculum

The GQI course focuses on the practical application of the tools.

While the course provides to graduates certain critical components of the philosophy of Lean, Six Sigma, and Theory of Constraints, the GQI course focuses primarily on the practical application of these tools.

This is neither an introductory course nor a philosophy course.

This is a “how-to” course for government professionals that want to return to their organizations and implement meaningful change in their organization. Course attendees will be given process improvement tools/techniques which graduates will use to re-engineer and strengthen their systems.

The class is split into 4 – 5 person groups to work real challenges brought to the class by the students. Graduates will return to their organizations with actionable change strategies they can quickly begin to implement. Below is a sampling of major course topics:

  • Persuasive government improvement examples
  • Integrated methodology approach: Lean, Six Sigma, Theories of Constraint (layered method)
  • Why not just use Lean like the private sector does?
  • Brief historical perspective on Lean
  • Batch vs. Flow
  • Plan, Do, Check, Act
  • Visual workplace and built-in quality (poke-yoke, jidoka, 5S principles, etc.)
  • Value stream analysis and waste elimination
  • Checklists
  • 8 Forms of Waste
  • Standard Work
  • DMAIC methodology
  • Root cause analysis & fishbone diagraming
  • Data-driven decision-making and control charts
  • Pareto analysis
  • Benchmarking & best practices
  • Touch time vs. elapsed time
  • Failure-mode effects analysis
  • SIPOC development (analysis of: suppliers, inputs, processes, outputs, customers)
  • Constraint Analysis
  • 5 Focusing Steps
  • Critical Chain Project Management
  • Bad Multitasking
  • Productivity modeling and Takt-board development
  • Strategic Compass Design
  • Conflict Resolution
  • SMART Goals
  • Change Management
  • Dashboard creation and maintenance
  • Learn how to harvest staff suggestions and forge consensus
  • Gained capacity and the reward
  • Systems thinking and learning organizations
  • Project chartering and leadership

Ready to skyrocket your team's efficiency?

Enroll in the GQI Course today