Excerpt: (please download the PDF for the full letter)
March 10, 2019
The day before yesterday, I attended the State Agency Coordinating Council's Legal Subcommittee. I wanted to hear the Sunset Commission's General Counsel discuss Sunset Bills that will be addressed this legislative session in Texas. I also wanted to tell the Texas general counsels about some upcoming events that our own Subcommittee for Quality, Process Improvement, and Innovation was holding in the coming weeks. I had spoken to the Legal Subcommittee group before about continuous improvement, but this was before our own General Counsel at Texas Workforce Commission, Les Trobman, completed a continuous improvement project with his team. He told the Subcommittee about his positive experience and I added the most recent performance analysis encapsulating the improvements in the area of contract reviews. It was as follows: if you submit a contract, any contract (regardless of complexity), to the General Counsel Office for review, there is an 84% chance that any contract submitted will be completed in 6 days or less. There is a 96% chance that any contract submitted to General Counsel will be completed in 10 days or less. And there is a 100% chance that, if a contract review takes longer than 10 days, the General Counsel and his Deputy General Counsel will know about the lengthy review and will have gained an appreciation for why it has taken so long (because of complexity for example; or other (legitimate) reasons for delay).
Two documents follow: A Strategic Compass for Office of General Counsel and a TOS for Open Records. They are pictures of "What Good Looks Like" as a legal organization works to accomplish its purpose and achieve its mission.